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Constanta IT Solutions

Customer Service

At Constanta, we are committed to proving you a world-class seamless customer service. We help you set up and improve your business’s customer service to achieve the highest level of customer satisfaction and a memorable products’ experience.

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Customer Service

Our expertise

1

Self- service customer solutions

We set up & deliver:

  • Self-help portals
  • Chat bots and 24/7 live chat
  • User Manuals & FAQ

3

Consulting/Counselling services

For new or existing applications, we provide counselling on:

  • Process improvement
  • Training & user support
  • Application monitoring

2

Support solutions manuals & trainings

We support you through:

  • Content creation & management
  • User creation & management
  • Analysis & maintenance

5

Customization of service tools & systems

We enhance customer service through systems & tools such as:

  • JSD/JSM
  • Service now

4

Customer related BPOs

We handle front & backend business processes in:

  • Accounting & financial services
  • Claim processing
  • Invoice management
  • Marketing operations
  • Data management

For any questions regarding IT solutions and cooperation, you can fill out the form and we will contact you.

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2505, Tameem House, Barsha Heights, Dubai, U.A.E.

© 2021 Constanta IT Solutions LLC, Dubai, U.A.E.