Home  /  Constanta IT Solutions  /  Operations support

Constanta IT Solutions

Operations Support

At Constanta, our operations service & support guarantees an excellent flow of your business processes through continuous adaptation and fine tuning them to achieve your objectives.

Contact us 

Our expertise


ITIL practices

Using infrastructure library to assure the highest quality service management, we provide:

  • ITIL service design
  • Transition
  • Service operation


Service Level Agreements (SLA)

Customers can choose between various SLA to best fit their business requirements:

  • Standard 8 to 5 workday support
  • A 24/7 support with a 1-hour response time
  • Custom support

Operations Support


Support & Maintenance

Through 3 levels of support we provide:

  • Back office assistance
  • Ticket routing
  • Service administration
  • Source code issue resolution
  • Optimization
  • Research & development


Change management

This is done through:

  • Assessment
  • Prioritization
  • Resource Allocation
  • Testing


Software auditing

This is done though:

  • Information collection
  • Analysis
  • Reporting & recommendations


Handover of existing 3rd party projects

Regardless of the state, source code or level of completion, we take over any 3rd party project:

  • Perform restorative actions
  • Deliver
  • Maintain & support the project after hand.

For any questions regarding IT solutions and cooperation, you can fill out the form and we will contact you.

By submitting the form, you agree to the processing of personal data.
Your data is safe and will not be passed on to third parties.


Server error. Try again.

Form sent successfully.

2505, Tameem House, Barsha Heights, Dubai, U.A.E.

© 2021 Constanta IT Solutions LLC, Dubai, U.A.E.