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Constanta IT Solutions

Operations Support

At Constanta, our operations service & support guarantees an excellent flow of your business processes through continuous adaptation and fine tuning them to achieve your objectives.

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Our expertise

2

ITIL practices

Using infrastructure library to assure the highest quality service management, we provide:

  • ITIL service design
  • Transition
  • Service operation

3

Service Level Agreements (SLA)

Customers can choose between various SLA to best fit their business requirements:

  • Standard 8 to 5 workday support
  • A 24/7 support with a 1-hour response time
  • Custom support

Operations Support

1

Support & Maintenance

Through 3 levels of support we provide:

  • Back office assistance
  • Ticket routing
  • Service administration
  • Source code issue resolution
  • Optimization
  • Research & development

5

Change management
processes

This is done through:

  • Assessment
  • Prioritization
  • Resource Allocation
  • Testing

4

Software auditing

This is done though:

  • Information collection
  • Analysis
  • Reporting & recommendations

6

Handover of existing 3rd party projects

Regardless of the state, source code or level of completion, we take over any 3rd party project:

  • Perform restorative actions
  • Deliver
  • Maintain & support the project after hand.

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2505, Tameem House, Barsha Heights, Dubai, U.A.E.

© 2021 Constanta IT Solutions LLC, Dubai, U.A.E.